Working in Customer Support

Natalia started with Workable as a Customer Support Specialist. Keen to get involved in new projects
and to take on more responsibilities, she became team leader just over a year later.

Workable is...
Full of innovation, passion & talent
- Natalia Jurczuk

Where were you born?

In Poland.

Describe yourself in three words:

Dynamic, tenacious dreamer.

If you had a catchphrase, what would it be?

Typos are embarrasasing (sic).

What’s your favorite food?

Pizza, but generally cheese makes everything taste better.

What do you like to do outside of work?

Fighting my own fears. Like public speaking.

Describe your first job:

Jack of all trades, master of none.

What did you want to be when you were younger?

I didn’t really have a specific profession in mind, but I knew I wanted to be bold, innovative and to make a change.

When did you join Workable?

In March 2016.

Describe your role and team at Workable:

I’m the Customer Support team leader for Athens and Sydney, and a QA specialist for all of our locations. As well as managing the team and handling escalations, I review and optimize team operations and take on special projects, like testing new features.

Our Support team runs like clockwork because all of our members are smart, extraordinary and self-driven individuals. You won’t find better product specialists than us!

The most satisfying thing is when the customers we’ve helped share their positive experiences with others and become enthusiastic ambassadors for our brand.

What’s the highlight of your day?

Seeing all the hearty eyes and happy face emojis that our clients send us to rate the support we provide.

Describe your first day at Workable:

I spent most of it fighting with Control-C on my new Mac. As a previous Windows user the struggle to switch to Command-C was very real!

What do you enjoy most about your job?

There’s not a single thing in my job that I don’t enjoy. But probably the most satisfying thing is when the customers we’ve helped share their positive experiences with others and become enthusiastic ambassadors for our brand.

Have you changed your role since joining Workable?

I started with Workable as a Customer Support Specialist. I began to get more and more involved in side projects, taking on more responsibilities. This led to me taking up a new role in the team and becoming team leader.

What’s on your desk?

A notepad and a pen. All the rest I try to stash in the drawer.

What have you learned since joining Workable?

The process of learning things at Workable never really stops. We’ve got a sophisticated product that’s developing and improving all the time, so I need to keep on top of that. The people I work with are based in different locations and have lots of varied experience so they also keep me learning.

What’s the best thing about Workable?

Workablers!

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Personal achievements, professional successes, first jobs and favorite foods, get to know some of our other Workablers (and Workable) a little better.

I try to grab opportunities when they present themselves and I knew I had to give this a try. I had several interviews. The interview process was different from other jobs I’d interviewed for – it was genuinely a great experience.

The best thing for me is Workable itself. To really feel valued, to enjoy your work, and to work with colleagues who always push you to give your best is something lots of people want but never get. So when it happens, it’s really a game changer.