Working in Account Management

Ryan started out at Workable in a support role, before becoming the first Account Manager
on the Sales team. Part of our social committee, he also turns his hand to company events.

Workable is...
Fast-paced, challenging, and exciting.
- Ryan Varney

Where were you born?

New Hampshire, US.

What was your first job?

I worked at a high-end golf club in New Hampshire. I taught lessons to junior golfers and ran the daily golf operation.

Describe yourself in three words:

Really. Nice. Hair.

What do you do for fun - other than work, of course?

I love hiking, boating and golf. No rest for me.

What’s the most adventurous thing you’ve ever done?

A 50ft bridge jump in the dark.

Describe your most memorable event:

Hmmm. It has to be when I was at high school. I took part in a golf match where I got my first hole-in-one and won the tournament. I had interviews with the local papers and everything. I remember calling my grandparents - who got me into golf - to share the good news.

What did you want to be when you were younger?

A professional golfer. No surprises there then!

What makes you laugh?

Sarcasm. Bad jokes.

Do you have a favorite food?

Burritos do it for me.

Describe your role at Workable:

I maintain our relationships with existing customers and help them to get the most out of our product. When I first started here I was doing a support role. I did this for a little less than a year, then I become the first Account Manager on the Sales Team. Having the chance to do something different and move over to a new team has been great. Oh, and I’m also on the social committee, helping to plan company events. This gives me a bit of variety and an added challenge!

When did you join the company?

Early 2016.

Describe your first day:

I arrived around 10am and was immediately presented with a cup of coffee. They then led me to a desk that had “Welcome Ryan!” written on the wall behind. There was a brand new Macbook Pro, a magic keyboard and trackpad, as well as an external monitor for me to unbox. It was great!

I have to mention Andrew, the manager of Customer Success. He was patient while I was still learning a lot of simple things that others may have known coming right in. I was given time to get some really thorough training, which made all the difference.

What do you enjoy most about your job?

I love working with my teams to tackle different challenges - we’re always able to come up with some great solutions when we put our heads together.

What’s on your desk?

There are tickets to a few sporting events, a couple of coffee mugs and a basketball.

What’s on your screensaver?

My college football stadium.

What have you learned since joining Workable?

A lot! I used to work in the golf industry, so I’ve learned a lot about SaaS businesses and how they operate. I’ve also learned a lot about different cultures. I get to travel over to our other office in Greece quite a lot and I also work with colleagues in other countries.

What training have you done since joining Workable and how has it helped you in your job?

As well as my regular work training, Workable paid for a weekend bootcamp to help me become more familiar with programming language. This built on my knowledge and has really helped me answer more technical questions from our customers.

Who in the company has had the most influence on you and why?

I have to mention my first boss, Andrew, the manager of Customer Success. He was patient while I was still learning a lot of simple things that others may have known coming right in. I was given time to get some really thorough training, which made all the difference. He also recommended me for my new position as soon as he saw it become available. Even though I’d left his team, he was still looking out for my best interests.

The best thing about working here?

The people - everyone is respectful of everyone else and willing to help with any project. The food isn’t bad either! We get great lunches and snacks everyday and can have as much food as we like. Workable also reimburses our mobile plan to help offset some of our own personal costs. It’s a supportive, thoughtful place to work. All of these things make a difference.

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Workable helps so many different companies hire, which means I get to speak with lots of interesting and varied people. It’s great. The collaboration in my team is impressive, we all work well together and everyone is willing to help each other out.

We did a lot of Sandler sales training both in Boston and in Athens and I’ve adopted a lot of their techniques as a result. It’s really helped my sales process.