Technical Customer Care Associate (Contractor Part Time)

Telecommute · Sunnyvale, California, United States · Customer Support

Description

This is a part-time contract 1099 position for a United States-based candidate. Initially the job will be approximately 10-30 hours per week with some flexibility in schedule.


Reporting to the Roost Director of Customer Care, the Customer Care Associate will be part of a passionate and focused start-up in the smart-home space. You'll join a remote team that makes it easy for customers to increase the comfort and safety of their loved ones in their homes by using Roost Smart Home Devices. The Customer Care Associate should be prepared to work in a fast-paced team environment, and will be responsible for delighting our customers every day as we build lifetime loyal relationships. Our Customer Care Associates are strong internal advocates for Roost’s end customer — their needs, delights, feedback and concerns. You will be responsible for daily support interactions with our end-user customers. RESPONSIBILITIES

Requirements

Benefits

Hourly pay commensurate with experience.

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