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Nous sommes à la recherche d'un agent de voyage, passionné par les voyages. Vous gérez les exigences de voyage pour les voyages d'affaires ou les vacances et vous proposerez des services liés au tourisme et des voyages organisés pour le compte de nos fournisseurs. L'objectif est de garder nos clients satisfaits et fidèles pour les services futurs.

Responsabilités

  • Planifier et vendre des services de transport, d'hébergement, d'assurance et autres services de voyage
  • Collaborer avec les clients pour déterminer leurs besoins et les conseiller sur la destination, les modes de transport, les dates de voyage, les coûts et l'hébergement appropriés
  • Fournir des informations, des brochures et des publications pertinentes (guides, coutumes locales, cartes, règlements, événements, etc.) aux voyageurs
  • Réserver le transport, l'hôtel et encaisser les paiements/frais
  • Utiliser des techniques promotionnelles et préparer des supports promotionnels pour vendre des circuits organisés
  • Traiter les problèmes de voyage, les plaintes ou les remboursements
  • Participer à des séminaires de voyage pour rester au courant des tendances touristiques
  • Entrer les données dans notre logiciel et tenir à jour les fichiers clients
  • Travailler en réseau avec les tour-opérateurs
  • Tenir à jour les dossiers statistiques et financiers
  • Atteindre les objectifs de bénéfices et de ventes
  • Expérience professionnelle confirmée en tant qu'agent de voyage
  • Excellente connaissance des systèmes de réservation par ordinateur, des systèmes GDS et de voyages électroniques
  • Maîtrise de l'anglais ; le multilinguisme est un plus
  • Solides compétences en matière de vente et conscience commerciale
  • Capacité à interagir, communiquer et négocier de façon efficace
  • Connaissance solide des tendances relatives aux voyages intérieurs et internationaux
  • Diplôme en hôtellerie, voyages, tourisme, commerce ou domaine pertinent
  • Une expérience de voyage personnelle sera considérée comme un avantage
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