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Buscamos a un asociado de ventas en tienda impulsado por los resultados que sea responsable de todas las tareas de venta de su puesto, desde generación de oportunidades a cierre de ventas. ¿Qué es un asociado de ventas? ¿Qué hace? Entre las obligaciones y responsabilidades de un asociado de ventas se incluye trabajar en estrecho contacto con los clientes para determinar sus necesidades, responder a sus preguntas sobre los productos y recomendar las soluciones adecuadas. Deberás ser capaz de resolver con rapidez las quejas de los clientes y garantizar su máxima satisfacción. Para ser un buen asociado de ventas, tendrás que estar al día de las características de los productos y mantener la apariencia visual de la tienda con un alto estándar. En definitiva, las responsabilidades de un asociado de ventas son ofrecer un excelente servicio al cliente, cumpliendo además los objetivos de ventas de la tienda.

Responsabilidades

  • Garantizar altos niveles de satisfacción de los clientes mediante un excelente servicio de venta
  • Evaluar las necesidades de los clientes y ofrecer asistencia e información sobre las características de productos
  • Recibir a los clientes en la tienda y responder a sus preguntas
  • Seguir y alcanzar los objetivos de ventas del departamento de manera mensual, trimestral y anual
  • Hacer un esfuerzo adicional para impulsar las ventas
  • Mantener las áreas que le sean asignadas en condiciones presentables y bien abastecidas
  • Buscar activamente clientes en la tienda
  • Estar bien informado sobre los productos ofrecidos y debatir las opciones disponibles
  • Procesar las compras en el punto de venta
  • Realizar ventas cruzadas de productos
  • Gestionar la devolución de mercancías
  • Colaborar con tus compañeros para garantizar una atención adecuada al cliente
  • Forjar relaciones de confianza con los clientes que resulten productivas
  • Seguir los procedimientos de control de inventario
  • Sugerir formas de mejorar las ventas (p. ej., planificando actividades de marketing o cambiando el diseño de la tienda)

Capacidades de asociado de ventas

  • Experiencia laboral demostrable como asociado de ventas al por menor, representante de ventas o un puesto similar
  • Comprensión básica de los principios de las ventas y prácticas de la atención al cliente
  • Dominio del inglés
  • Capacidades matemáticas básicas
  • Conocimiento práctico del cliente y de los requisitos y dinámicas del mercado
  • Trayectoria contrastada de superación de cuotas de ventas
  • Experiencia práctica con operaciones de punto de venta
  • Familiaridad con los procedimientos de inventario
  • Excelentes capacidades comunicativas e interpersonales
  • Personalidad amigable y enérgica enfocada a la atención al cliente
  • Habilidad para trabajar bajo presión y abordar las quejas de manera oportuna
  • Disponibilidad para trabajar a turnos flexibles
  • Bachillerato/formación profesional de grado medio; se valorará estar en posesión de un grado en Marketing o un campo relacionado
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