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Nous recherchons un(e) Gestionnaire de compte junior qui fasse office de premier point de contact avec les clients existants, réponde à leurs demandes et accroisse la satisfaction de ceux-ci. Si vous aimez parvenir à des solutions efficaces et travailler à la réalisation de vos objectifs, ce poste est pour vous. Vous mettrez à profit vos compétences en matière de communication pour identifier et répondre aux besoins des clients tout en représentant notre société de manière positive. Une expérience antérieure du service client sera un avantage. En définitive, vous contribuerez à construire des relations profitables sur le long terme avec nos clients pour atteindre nos objectifs commerciaux.

Responsabilités

  • Collecter des informations sur les clients assignés (par ex. taille de la société, besoins et plans de tarification)
  • Contacter les clients pour comprendre leurs exigences et élaborer un programme de ventes
  • Apporter un soutien après-vente pour fidéliser les clients
  • Apporter des réponses rapides et précises aux questions des clients
  • Construire des relations solides avec les clients par le biais d'une communication régulière
  • Faire état de la situation des comptes
  • Suggérer des produits et services de la société qui maximisent la satisfaction des clients
  • Communiquer clairement les détails des produits et de la tarification
  • Assurer une coordination avec les Chargés de comptes et les Gestionnaires de comptes pour établir des programmes de ventes personnalisés pour les grands comptes
  • Promouvoir de nouveaux produits et services auprès des clients existants
  • Expérience pratique avérée en tant que Gestionnaire de compte junior ou à un poste similaire
  • Expérience de logiciels CRM (par ex. Salesforce)
  • Connaissance des principes de vente et capacité à fournir une excellente expérience client
  • Bonnes compétences de communication (orale et écrite), avec aptitude à construire des relations
  • Excellente présentation et compétences de négociation
  • Haut niveau de professionnalisme
  • Excellentes compétences de gestion de temps avec une approche basée sur la résolution de problèmes
  • Licence en administration d'entreprises, marketing ou un domaine y afférent
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