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Descrição de cargo, hotelaria: Procuramos um Gerente de Hospitalidade experiente para organizar e supervisionar as operações diárias de nossas instalações. Você será responsável por coordenar as atividades e auxiliar as pessoas a atingirem todo o seu potencial. Gerentes de Hospitalidade, trabalhando em pousadas ou restaurantes, sempre estão focados em garantir excelente atendimento ao cliente. São líderes e solucionadores de problemas. Excelentes capacidades de comunicação e de organização são vitais.

Responsabilidades

  • Contratar pessoal qualificado de acordo com os padrões
  • Organizar e coordenar as operações para garantir a máxima eficiência
  • Supervisionar e avaliar os funcionários
  • Garantir que os suprimentos e os equipamentos sejam na quantidade e qualidade adequadas
  • Resolver reclamações dos clientes quando necessário
  • Auxiliar na precificação de produtos ou serviços
  • Assumir responsabilidade de elaboração de orçamento e monitorar despesas
  • Garantir o cumprimento dos regulamentos e das normas de qualidade
  • Garantir que todos os registros sejam mantidos adequada e consistentemente
  • Analisar e preparar relatórios para a alta gerência
  • Experiência comprovada como Gerente de Hospitalidade
  • Experiência prática em atendimento ao cliente ou vendas
  • Sólido conhecimento dos procedimentos e melhores práticas de hotelaria
  • Conhecimento da normas de qualidade (p.ex. ISO)
  • Prática em MS Office e software pertinente (p.ex. ERP)
  • Excelentes habilidades de organização e liderança
  • Notáveis habilidades de comunicação (verbal e escrita) e habilidades interpessoais
  • Aptidão para resolver problemas
  • Bacharel em gestão hoteleira
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